All orders are shipped from our facilities in New York. We strive to ship orders as quickly as possible, and they usually ship within 1-3 days after we receive the order. During periods of heavy volume, it may take longer to process your order.
For destinations in the U.S., we usually use US Mail, sometimes UPS Ground (based on weight and destination). Two-day and next-day service is available for an additional charge, and may not be available in some areas. If you specify a PO Box for your address, we will ship by US Mail.
Ground is typically Media Mail, but it can vary depending on location and weight. 2-day service is Priority Mail (the number of days in transit varies a bit by the shipping destination), and Next-day service is typically Express Mail. We reserve the right to select the appropriate shipping method based on your individual order.
If you have any special requests regarding shipping of your order, please note it on your order and we will contact you.
TRACKING OF ORDERS
We provide tracking information on orders, as long as it is available for the type of service for your order.
SHIPMENTS TO DESTINATIONS OUTSIDE OF THE U.S.
For shipments to Canada we typically use UPS Standard.
For shipments to other countries, we use International Mail. Insurance and tracking is not always available; it depends on the location we are shipping to. We make no guarantee on delivery time on any items that we ship to foreign countries. For certain countries, delays can occur in customs. Packages shipped by International Mail are not insurable and we do not issue refunds for damaged/lost shipments.
We guarantee everything we sell. Defective items, or items shipped in error will be replaced at no charge. Items returned for other reasons may be subject to a restocking fee. You must notify us within 30 days of receipt of your order. Exceptions apply to International shipments, as noted above.
If you wish to return or exchange an item, please email our Customer Service Department with your order number and the details of your request (be sure to include the reason for the return). We will issue a RA number and instructions. Returned items must be in new, resalable condition.
NO REFUNDS AFTER 30 DAYS. Shipping charges are not refundable, and returned items are shipped at customer expense.